{"id":190,"date":"2022-11-03T10:55:36","date_gmt":"2022-11-03T10:55:36","guid":{"rendered":"https:\/\/ese-g-h.co.uk\/?page_id=190"},"modified":"2025-12-04T11:10:55","modified_gmt":"2025-12-04T11:10:55","slug":"complaints","status":"publish","type":"page","link":"https:\/\/ese-g-h.co.uk\/index.php\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"190\" class=\"elementor elementor-190\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03bab06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03bab06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57c6b86\" data-id=\"57c6b86\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a14c3fd elementor-widget elementor-widget-heading\" data-id=\"a14c3fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Complaints Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1cabeb elementor-widget elementor-widget-text-editor\" data-id=\"c1cabeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-id=\"a8b4c6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<p>ESE Group Holdings are committed to making a difference within the renewable energy industry, including the commitment to listen to our customers and act on any feedback we receive.<\/p>\n<p>If you are unhappy with any aspect of our service please let us know.<\/p>\n<p>When things go wrong we want to know so that we can use the information to put them right.<\/p>\n<p>ESE Group Holdings customer complaints procedure helps ensure that:<\/p>\n<ul>\n<li>Customer complaints are dealt with promptly, efficiently, and courteously<\/li>\n<li>Customer complaints are treated confidentially and fairly<\/li>\n<li>Customers are kept informed of the progress and outcome of their complaint<\/li>\n<\/ul>\n<p>Complaints may be made:<\/p>\n<p>In writing by sending your complaint to:<\/p>\n<p><b>Unit 16 Turnstone Business Park , Widnes WA8 0WN<\/b>&nbsp;<\/p>\n<p>By email sent to&nbsp;<strong>info@ese-g-h.co.uk<\/strong><\/p>\n<p>Complaints will be acknowledged within 5 working days. If a full response cannot be given straight away, then a response will be given within 10 working days, although complex issues may take longer.<\/p>\n<p>Where we are not able to respond to the issue within 10 working days we will keep the customer informed of the progress.<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Complaints Procedure ESE Group Holdings are committed to making a difference within the renewable energy industry, including the commitment to listen to our customers and act on any feedback we receive. If you are unhappy with any aspect of our service please let us know. When things go wrong we want to know so [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=190"}],"version-history":[{"count":10,"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/190\/revisions"}],"predecessor-version":[{"id":291,"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/190\/revisions\/291"}],"wp:attachment":[{"href":"https:\/\/ese-g-h.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}