Customer Complaints Procedure
ESE Group Holdings are committed to making a difference within the renewable energy industry, including the commitment to listen to our customers and act on any feedback we receive.
If you are unhappy with any aspect of our service please let us know.
When things go wrong we want to know so that we can use the information to put them right.
ESE Group Holdings customer complaints procedure helps ensure that:
- Customer complaints are dealt with promptly, efficiently, and courteously
- Customer complaints are treated confidentially and fairly
- Customers are kept informed of the progress and outcome of their complaint
Complaints may be made:
In writing by sending your complaint to:
ESE Group Holdings, Unit 5, Sprint Way, Liverpool L24 9AB
By email sent to info@ese-g-h.co.uk
Complaints will be acknowledged within 5 working days. If a full response cannot be given straight away, then a response will be given within 10 working days, although complex issues may take longer.
Where we are not able to respond to the issue within 10 working days we will keep the customer informed of the progress.
